(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS), shipments have tracking and are insured.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver.

If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.

If you do not select Signature Waiver: You may be required to sign for your package upon delivery.

Orders placed by 10am. PST usually ship same day on in stock non-custom orders, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order out. In order to determine how long it may take for your order to be processed, please use the following table as an estimate:

It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.

* Processing time is dependent on order volume. An estimated delivery date will be provided during checkout.

Express Delivery Services If you need fast service, we can get your order to you quickly, please send us a message and we will send you a paypal request fdor the additional shipping cost and fees

Saturday Delivery: If you select the Saturday delivery option during checkout, only the shipping methods that provide Saturday delivery will be shown on the screen. (USPS may, but is not guaranteed to, deliver on Saturdays. In order to guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options (these are shown as the higher priced options) available with UPS.

Custom Orders: Many ProStar Products are made to order. And may take 3-5 days to ship and or up to 14 days to produce if not in stock. Please contact us prior to making a purchase, custom colored items are non-returnable or refundable

If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us and we will be happy to help you decide.

Government regulations require that we ship hazardous materials within the continuous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Fuel is also available for store pick-up. Additional fees may apply to hazardous materials.

International Shipping

We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and Paypal payment methods for International customers. All items in our store are listed in US dollars. please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:

What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (UPS) United Parcel Service, (USPS) United States Postal Service . Please note that not all shipping choices may be available for your country.

The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.

To help you decide which method of shipping to choose, please review our list below that explains each shipping option:

United States Parcel Post (USPS)

USPS Express Mail International

Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS First Class Mail International

Delivery varies, tracking is not available, package is insured.While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs).Delivery times are not guaranteed.

Can I use a freight forwarder?

Can you list a lower amount on my invoice?

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts;. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Can You Provide Me With a Tracking Number?
Yes. USPS Express International, USPS Priority International Mail, UPS Worldwide Expedited and UPS Worldwide Express services provide you with an International tracking number.

How Much Will it Cost to Ship to Me?
The pricing for the shipping options will be presented to you before you finish your checkout. All of the store items are weighed properly so when you check out, the system will compute the correct shipping charges for you and present you with a list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.

Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. ProStar RC Products is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

Warranty Issues
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not possible for our International customers. Please contact ProStar Customer Service with concerns about faulty products that will be covered by manufacturer warranty.

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.

Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by ProStar RC Products are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped

If your package was not delivered within the time frames listed above, please contact us immediately

Please allow us 2 business days to contact the shipping carrier regarding your missing package.

Please do not open a PayPal claim against the order, as this will further delay the process.

Do I Have to Pay United States Taxes?
No. International orders are not taxable by the United States.

Are There Any Products in Your Store that Cannot be Shipped Internationally?
Yes. Due to their flammable nature, we cannot ship fuel, cleaning fluids, or any contents that are under pressure, to our International customers overseas.